Effective Date: June 23, 2025

At First Choice Shipping Containers, we are committed to ensuring our customers are fully satisfied with their purchase. This Returns and Refunds Policy outlines our procedures for returning items and requesting refunds. By placing an order through our website, you agree to the terms described below.

1. Returns Policy

1.1 Eligibility for Returns

  • Return Period: Most items may be returned within 14 business days of delivery.

  • Item Condition: Items must be:

    • In original, unused condition

    • In the same condition as when delivered

    • Packaged in the original packaging

1.2 Non-Returnable Items

Returns will not be accepted for the following:

  • Custom-built or special order containers

  • Modified or altered containers after delivery

  • Items that are damaged, missing parts, or not in original condition (unless due to our error)

2. Return Process

2.1 Initiate a Return

To begin the return process, contact our Customer Service Department at:
📧 Email: support@1stchoiceshippingcontainers.com

2.2 Return Authorization

  • You will be issued a Return Merchandise Authorization (RMA) number once your return is approved.

  • No returns will be accepted without a valid RMA.

2.3 Return Shipping

  • Customers are responsible for return shipping costs.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance.

  • We are not responsible for returned items lost or damaged in transit.

3. Inspection and Approval

Once we receive the returned item:

  • It will be inspected for compliance with the return policy.

  • If approved, a refund will be issued to the original method of payment.

  • If not approved, the item may be returned to you at your expense.

4. Refunds Policy

4.1 Refund Processing Time

  • Once approved, your refund will be processed within 21 business days.

  • Refunds are issued to the original payment method used at the time of purchase.

4.2 Partial Refunds

We may issue partial refunds if:

  • The returned item does not fully meet return criteria

  • The product shows signs of use, damage, or missing components (not due to our error)

5. Late or Missing Refunds

If you have not received your refund after 21 business days:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank for further clarification

  4. If still unresolved, reach out to us at support@1stchoiceshippingcontainers.com

6. Non-Refundable Items

Please note:

  • Shipping and handling fees are non-refundable

  • If your order included free shipping, actual shipping costs will be deducted from the refund

7. Damaged or Defective Items

If your item arrives damaged or defective:

8. Changes to This Policy

We reserve the right to update this Returns and Refunds Policy at any time in response to changes in our operations or applicable laws. All changes will be posted on this page with an updated effective date.

9. Contact Information

For questions or assistance regarding this policy, please contact:

First Choice Shipping Containers
📧 Email: sales@firstchoiceshippingcontainers.com
📍 Location: 1211 Fulghum Rd, Hutchins, TX 75141 USA
📞 Phone: +1 (979) 365-0023
🌐 Website: www.firstchoiceshippingcontainers.com