Returns and Refunds Policy

Effective Date: April 15, 2026

At First Choice Shipping Containers, customer satisfaction is important to us. This Returns and Refunds Policy explains the conditions under which products may be returned and refunds may be requested.

By purchasing from our website, you agree to the terms outlined below.

1. Return Eligibility

1.1 Return Request Period

Customers may request a return within 21 business days of delivery, unless the product is listed as non-returnable under this policy.

To be eligible for a return, the product must:

  • Be in substantially the same condition in which it was delivered

  • Not have been modified, altered, installed, or damaged after delivery

  • Include any accessories, components, or documentation originally supplied with the product

Because shipping containers and related products are large commercial items, all returns must be approved by First Choice Shipping Containers before return transportation is arranged.

1.2 Non-Returnable Products

Returns are generally not accepted for:

  • Custom-built or special-order containers

  • Containers modified or customized at the customer’s request

  • Products that have been altered, installed, repainted, cut, welded, or otherwise modified after delivery

  • Products damaged after delivery through misuse, improper handling, relocation, installation, or storage

  • Products sold as final sale or otherwise clearly identified as non-returnable before purchase

This does not affect claims involving products that were delivered damaged, defective, or materially different from the product ordered.

2. How to Request a Return

To request a return, contact:

Email: sales@firstchoiceshippingcontainers.com
Phone: +1 (979) 365-0023

Please provide:

  • Your full name

  • Order number

  • Product information

  • Reason for the return

  • Photos or other supporting information when applicable

Do not arrange or send a return before receiving authorization from us.

3. Return Authorization

If your return request is approved, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Returns sent or transported without prior authorization may not be accepted.

The return must be completed according to the instructions provided by First Choice Shipping Containers.

4. Return Transportation and Costs

Unless the return is required because of an error by First Choice Shipping Containers or because the product arrived damaged or defective:

  • The customer is responsible for return transportation costs

  • The customer is responsible for safely arranging and completing the return

  • Any applicable loading, unloading, transportation, crane, tilt-bed, or similar service costs are the customer’s responsibility

We recommend using an appropriately insured and qualified transportation provider.

First Choice Shipping Containers is not responsible for loss or additional damage occurring during customer-arranged return transportation.

If the return results from our error or an eligible damaged or defective product, we will provide instructions regarding the appropriate return or resolution process.

5. Inspection of Returned Products

All approved returns are inspected after they are received.

A refund may be approved when the returned product meets the requirements of this policy.

If a returned product has been damaged, altered, used beyond reasonable inspection, or is missing supplied components, the refund may be reduced or denied where appropriate.

We will notify you if there is an issue affecting your return or refund.

6. Refunds

6.1 Refund Processing Time

Once a return has been received, inspected, and approved, the applicable refund will be processed within 21 business days.

Approved refunds will normally be issued to the original payment method used for the purchase.

After we issue a refund, additional processing time may be required by your bank, card issuer, payment provider, or financial institution before the funds appear in your account.

6.2 Partial Refunds

A partial refund may apply when:

  • The returned product shows damage or deterioration that occurred after delivery

  • Components or accessories are missing

  • The condition of the returned product differs materially from its condition at delivery

  • Non-refundable transportation or service costs were incurred

Any applicable deduction will be communicated as part of the return review.

7. Shipping and Delivery Charges

Original shipping, delivery, handling, installation, or other completed service charges are generally non-refundable, except where required because of an error by First Choice Shipping Containers or an eligible damaged or defective delivery.

If shipping or delivery was included in the purchase price or offered at no separately stated charge, actual non-refundable transportation costs may be deducted from an approved refund where permitted and applicable.

Any applicable deduction will be disclosed during the return and refund process.

8. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives:

  • Damaged

  • Defective

  • Missing agreed components

  • Materially different from the product ordered

contact us promptly at:

sales@firstchoiceshippingcontainers.com

Please include your order number and clear photographs or other relevant evidence.

Depending on the circumstances, we may offer an appropriate solution such as:

  • Repair

  • Replacement

  • Return

  • Partial refund

  • Full refund

The appropriate resolution will depend on the nature of the issue and the terms of the order.

9. Late or Missing Refunds

If more than 21 business days have passed since we confirmed that your refund was approved and processed:

  1. Check your bank or payment account.

  2. Contact your card issuer or payment provider.

  3. Contact your bank or financial institution, as posting times may vary.

  4. If the refund still cannot be located, contact us at sales@firstchoiceshippingcontainers.com.

10. Order Cancellations

If you wish to cancel an order before delivery, contact us as soon as possible.

Cancellation eligibility may depend on whether:

  • The order has already been processed

  • Transportation has already been arranged

  • The product has been modified or customized

  • Non-refundable third-party costs have already been incurred

Any applicable cancellation charges will be communicated before the cancellation is finalized.

Custom or special-order products may not be eligible for cancellation once production or modification work has started.

11. Policy Updates

We may update this Returns and Refunds Policy from time to time to reflect changes in our business operations, services, or applicable requirements.

The current version will be published on this page with its effective date.

12. Contact Information

For questions regarding returns or refunds, contact:

First Choice Shipping Containers
Email: sales@firstchoiceshippingcontainers.com
Phone: +1 (979) 365-0023
Address: 1211 Fulghum Rd, Hutchins, TX 75141, USA
Website: www.firstchoiceshippingcontainers.com