Returns and Refunds Policy

Effective Date: October 1, 2026

At First Choice Shipping Containers, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which products may be returned, how to request a return, and how eligible refunds are processed for purchases made through www.firstchoiceshippingcontainers.com.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Return Eligibility

1.1 Return Request Period

Customers may request a return within 14 calendar days of delivery, unless the product is identified as non-returnable under this policy.

To be eligible for a return, the product must:

  • Be in substantially the same condition as when it was delivered.

  • Not have been modified, altered, installed, repainted, cut, welded, or otherwise changed after delivery.

  • Not have been damaged through misuse, improper handling, relocation, installation, or storage.

  • Include the accessories, components, and documentation originally supplied with the product.

Because shipping containers and related products are large commercial items, all returns must receive prior approval from First Choice Shipping Containers before return transportation is arranged.

1.2 Non-Returnable Products

Returns are generally not accepted for:

  • Custom-built or special-order containers.

  • Containers modified or customised at the customer’s request.

  • Products that have been altered, installed, repainted, cut, welded, or otherwise modified after delivery.

  • Products damaged after delivery through misuse, improper handling, relocation, installation, or storage.

  • Products clearly identified as final sale or non-returnable before purchase.

These exclusions do not affect claims involving products that arrive damaged, defective, or materially different from the product ordered.

2. How to Request a Return

To request a return, customers must contact us within 14 calendar days of delivery.

Email: sales@firstchoiceshippingcontainers.com
Phone: +1 (979) 365-0023

Please provide:

  • Full name.

  • Order number.

  • Product information.

  • Reason for the return.

  • Photos or other supporting information, when applicable.

Do not arrange or transport a return before receiving authorization from First Choice Shipping Containers.

3. Return Authorization

If your return request is approved, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Returns arranged or transported without prior authorization may not be accepted.

The returned product must comply with the return instructions provided by First Choice Shipping Containers.

4. Return Transportation and Costs

Unless the return is required because of an error by First Choice Shipping Containers or because the product arrived damaged or defective:

  • The customer is responsible for return transportation costs.

  • The customer is responsible for safely arranging and completing the return.

  • Applicable loading, unloading, transportation, crane, tilt-bed, or similar service costs are the customer’s responsibility.

We recommend using an appropriately insured and qualified transportation provider.

First Choice Shipping Containers is not responsible for loss or additional damage occurring during customer-arranged return transportation.

If a return is required because of an error by First Choice Shipping Containers or an eligible damaged or defective product, we will provide instructions regarding the appropriate return or resolution process.

5. Inspection of Returned Products

Approved returns will be inspected after they are received.

A refund may be approved when the returned product meets the requirements of this policy.

If a returned product has been damaged, altered, used beyond reasonable inspection, or is missing components originally supplied with the order, the refund may be reduced or denied where applicable.

We will notify you if an issue affects your return or refund.

6. Refunds

6.1 Refund Processing Time

Once an approved return has been received and inspected, any applicable refund will be processed within 7 business days.

Approved refunds will normally be issued to the original payment method used for the purchase.

After we process the refund, additional processing time may be required by your bank, card issuer, payment provider, or financial institution before the funds appear in your account.

6.2 Partial Refunds

A partial refund may apply when:

  • The returned product has damage or deterioration that occurred after delivery.

  • Components or accessories are missing.

  • The condition of the returned product differs materially from its condition at delivery.

  • Applicable non-refundable transportation or service costs were incurred.

Any applicable deduction will be communicated during the return and refund review.

7. Shipping and Delivery Charges

Original shipping, delivery, handling, installation, and other completed service charges are generally non-refundable, except where the return or refund is required because of an error by First Choice Shipping Containers or an eligible damaged, defective, or incorrect product.

Where applicable, actual non-refundable transportation or service costs may be deducted from an approved refund.

Any applicable deduction will be disclosed during the return and refund process.

8. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives:

  • Damaged.

  • Defective.

  • Missing agreed components.

  • Materially different from the product ordered.

Please contact us promptly at:

Email: sales@firstchoiceshippingcontainers.com

Please include your order number, a description of the issue, and clear photographs or other relevant documentation.

Depending on the circumstances, we may provide an appropriate resolution, which may include:

  • Repair.

  • Replacement.

  • Return.

  • Partial refund.

  • Full refund.

The appropriate resolution will depend on the nature of the issue and the circumstances of the order.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not appeared in your account, please:

  1. Check your bank or payment account.

  2. Contact your card issuer or payment provider.

  3. Contact your bank or financial institution regarding processing or posting times.

If you still cannot locate the refund, contact us at:

Email: sales@firstchoiceshippingcontainers.com

10. Order Cancellations

If you wish to cancel an order before delivery, contact us as soon as possible.

Cancellation eligibility may depend on whether:

  • The order has already been processed.

  • Transportation has already been arranged.

  • The product has been modified or customised.

  • Non-refundable third-party costs have already been incurred.

Any applicable cancellation charges will be communicated before the cancellation is finalised.

Custom-built, modified, or special-order products may not be eligible for cancellation once production, modification, or preparation has started.

11. Policy Updates

We may update this Returns & Refunds Policy from time to time to reflect changes to our business operations, services, or applicable requirements.

The current version of this policy will be published on this page with the applicable update date.

12. Contact Information

For questions regarding returns, cancellations, or refunds, please contact:

First Choice Shipping Containers
Email: sales@firstchoiceshippingcontainers.com
Phone: +1 (979) 365-0023
Address: 1211 Fulghum Rd, Hutchins, TX 75141, USA
Website: www.firstchoiceshippingcontainers.com